WavitySan Francisco, CA · ITSM EasyVista Research Finds AI Is Widely Adopted in ITSM, Scaling Its Impact Is the Next ChallengeWorkday extends Sana AI to ITSM after HR, financeThrive Takes Enterprise ITSM Downmarket With TransformIT AI WorkflowsThis new AI from Workday tackles IT headaches and travel expensesGlobal ITSM Market Worth USD 28.7 Billion by 2032 | Rising from USD 9.1 Billion in 2022 at a CAGR of 12.4%Salesforce to Enter the ITSM Market at Dreamforce 2025 & Challenge ServiceNowAstreya Expands AI-First Service Desk with 3CLogic Integration, Unifying Voice AI and ITSM on ServiceNowSalesforce Unveils IT Product, Deepening ServiceNow RivalrySalesforce wants to be the leader in ITSMSalesforce is taking on ServiceNow in ITSM. The winner is AIAI is taking over IT work, ISG says half of firms will use agentic toolsSalesforce Makes Its Big ITSM Launch, Talks Differentiators Over ServiceNowNew Research Finds AI in IT Service Management Delivering Measurable Results as Adoption Accelerates Across IndustriesWhy 180 companies are dumping legacy ITSM for Salesforce AI agentsEasyVista Research Finds AI Is Widely Adopted in ITSM, Scaling Its Impact Is the Next ChallengeWorkday extends Sana AI to ITSM after HR, financeThrive Takes Enterprise ITSM Downmarket With TransformIT AI WorkflowsThis new AI from Workday tackles IT headaches and travel expensesGlobal ITSM Market Worth USD 28.7 Billion by 2032 | Rising from USD 9.1 Billion in 2022 at a CAGR of 12.4%Salesforce to Enter the ITSM Market at Dreamforce 2025 & Challenge ServiceNowAstreya Expands AI-First Service Desk with 3CLogic Integration, Unifying Voice AI and ITSM on ServiceNowSalesforce Unveils IT Product, Deepening ServiceNow RivalrySalesforce wants to be the leader in ITSMSalesforce is taking on ServiceNow in ITSM. The winner is AIAI is taking over IT work, ISG says half of firms will use agentic toolsSalesforce Makes Its Big ITSM Launch, Talks Differentiators Over ServiceNowNew Research Finds AI in IT Service Management Delivering Measurable Results as Adoption Accelerates Across IndustriesWhy 180 companies are dumping legacy ITSM for Salesforce AI agents Wavity . ITSM Insights